Customer Support

core

Answers first, escalates when it matters.

v1.0.0 Mello Support Agent 5 tools

What it does

Your first line of defence for customer questions. The agent answers from the knowledge base you write, logs anything it can't resolve as a tracked ticket, and hands off to a real person the instant a conversation needs a human touch.

Why it matters

Answers common questions from your knowledge base instantly.
Opens and tracks tickets so nothing falls through the cracks.
Escalates to a human with one click the moment it's needed.